Member-only story
Importance of Standard Operating Procedures (SOP)
How many times have we all been here? One individual knows how to go through the entire process (whatever that process may be) and that’s that. The information lives in their head. Sometimes it’s inadvertent and other times it’s intentional. After all, you can’t fire John if he’s the only person that knows how to do this, right?
Read this article and others on my website:
That’s more on the negative side. Most of the time, it’s just something that people don’t have time to create, or don’t make time to create. They’re busy with other tasks and don’t see the importance of documenting everything.
And then one day, they decide to leave, and the company realizes how much this person actually did. On top of that, nobody else knows how to do their job.
How to Create an SOP?
Creating an SOP isn’t rocket science, but it is rarely done properly. There are too many assumptions that are made and not enough detail is provided. The idea is to record everything. Go for overkill rather than…
